We implement technology that simplify processes and improve customer experience. We offer a complete digital solution to deliver assistance (e.g. digital intake from the mobile web or app and, in future, also from a messaging platform). A simple and comfortable option, just like requesting a taxi from an app.
The customer request assistance via app, mobile website or messaging app. The intake is automatically dispatched by the operating system (Machine to Machine).
Consultant is the “overseer” of an automatized process and can focus of customer care rather than a process.
We have developed a digital solution to deliver assistance using the native client’s app (e.g. car manufacturer’s app, fleet app) or our own web app.
We offer our standalone responsive web app (online form) which we send in SMS.
The customer can use the app to report most common breakdowns. The app uses geolocation and simplified diagnosis. We also use the scanner of AZTEC codes to capture vehicle data.
We can authorise and send a patrolman to the spot without human interaction. We can decrease the time of the intake to 1-2 minutes.
The full digital assistance solution is possible thanks to our own operating system, ATLAS.
It is one of the most advanced solutions on the market which: