A consultant answers a phone and arranges assistance using our digital operating platform.
Most services are dispatched automatically; this makes the process simpler and faster.
The modern Call Center is the heart of our company. It is available to our customers 24/7/365.
We try to fix the problem over the phone. We boast our own team of consultants and mechanics who help solve the problem remotely or send the right roadside assistance to spot.
We try to restore mobility on site. We have an own fleet of fully equipped patrols - “Mobile Mechanics”, located in biggest cities across the country. This allows us to provide efficient repair on spot and remove 50% of breakdowns in this way.
We use geolocation (GPS) to locate a car breakdown precisely, search for the nearest patrol and track it by the customer.
If the repair on spot is not possible, we arrange transport for people and a tow truck which takes the car to the nearest workshop.
We track the repair and additional services for the customer (e.g. car rental). We cooperate with the chain of proven subcontractors all over Poland.
We boast our own operational system, i.e. ATLAS platform. It is one of the most advanced solutions on the market.
We automate dispatching in Poland and abroad, we use geolocation, web and mobile apps for our partners.
Close cooperation within ARC Europe Group enables us to provide our customers with roadside assistance and mobility all over Europe, 24/7/365
We check our customers’ satisfaction with the quality of our service, both at each stage and after closing the case.
The survey includes the assessment of customer satisfaction (CSI) and customer experience (NPS). We conduct the survey using a mobile poll.
We allow access to real-time data for the need of monitoring the status of cases and financial settlements. We simplify and speed up settlements with subcontractors and clients.