The future of assistance means proactive actions with the use of remote diagnostics, predicting and preventing breakdowns. The future is a happy driver, who travels in their own car, and a satisfied client who doesn’t have to worry about mobility and costs of their business.
In Starter24 we want to change roadside assistance by providing convenient customer service at best price.
The driver will request assistance via phone but they will do it easier using a mobile app, messaging app or bCall button. It will be simple and convenient, just like requesting a taxi from an app.
The process of intake will be simplified as all the data will be sent immediately to our digital platform which will automatically dispatch all services. If the breakdown cannot be removed remotely (e.g. via phone), our patrolman (mobile mechanic) will come into action and try to repair the car on spot.
When the repair on spot is impossible, we arrange transport for passengers and a towing car to take the car to the nearest workshop.
The driver will not have to wait for a replacement car as we are able to offer them transport right away, either from car sharing or a taxi.
Modern vehicles are able to give us a lot of data, not only in the form of a message or warning lights on a dashboard. Many of them refer to detected problems or errors. The future of roadside assistance is connected with using this data and reacting actively to problems.
The future of roadside assistance is connected with using this data and reacting actively to problems.
In case there is an error or breakdown, we immediately receive notification directly from the car. We can remotely check what happened, contact the driver, give advice or send the patrolman (mobile mechanic) to the spot.
If the breakdown is impossible to remove on spot, we will immediately send the towing car and another means of transport which is nearest to the driver and in line with their expectations. It may be car sharing, a taxi or scooter. Once the car is repaired, we will deliver it to the address indicated by the customer.
In a few years’ time we are planning to go a step further. On the basis of data from the car, we will be able to predict and prevent breakdowns.
Once we detect the risk of a breakdown and our mechanics confirm it, the driver will be notified about further steps. We will arrange a visit in a workshop where the problem will be solved. This is how we will save time and money; we will also help avoid stress resulting from the unexpected breakdown.
The future of assistance means proactive actions with the use of remote diagnostics, predicting and preventing breakdowns.
The future is a happy driver, who travels in their own car, and a satisfied client who doesn’t have to worry about mobility and costs of their business.